Remove the word “assisted” from your ESL gig.

Just because you assisted the teacher doesn’t mean you didn’t have any responsibilities of your own. I would talk about the duties you actually performed.

Also:
“Raised funds for various non-profit organizations.” — How many funds? $10,000? $1,000,000? Which organizations? Stating how much you’ve raised and for whom adds credibility.

“Provided superior customer service” — That’s great, but elaborate.

As far as your cover letter:

You talk a lot about your customer service skills which is great, and congratulations on your awards! But would I would do is spell out how these particular skills would benefit the potential employer (see: http://lifeninjas.com/work/the-real-way-to-talk-about-skills-on-your-resume).

It’s great that you were recognized for the highest sales of May 07, but what does it mean to your future employer? Maybe it means that you understand the ins and outs of the sales process and know how to instantly qualify a lead. If you’re applying for a position with a non-profit, maybe it means you know how to build relationships with constituents in order to encourage giving.

You’ve got a LOT of actual real-world experience, but the resume format you are using is essentially for a person who has none or very limited experience. Whether you are applying for an entry level job or not really isn’t going to matter if you don’t meet the basic format expectations for the job you are applying for. Remove your “OBJECTIVE” heading, which is used only for a resume with no experience, and begin with your “WORK EXPERIENCE” or “VOLUNTEER EXPERIENCE” instead. Keep in mind that, from the perspective of an employer, a volunteer job is still a job, so highlighting it as volunteer might not be to your advantage. I suppose that would depend on what type of job you are applying for.

Also, your employment experience should always come before your educational background. You are applying for a job, and the employer wants to know what you’ve done lately for work. Your education is important, but not as important as real world experience.

Also, check your spelling. It’s “acquiring”, not “aquiring”. Nothing will turn employer’s away from you quicker than a resume or cover letter you haven’t taken the time to spell check, punctuation check, and grammar check thoroughly.

Also, you’ve listed three separate computer skills on one line. These should be separate bullet points, though you can probably format that on the same line with a good word processor.

Now, to your cover letter:

You show no excitement about the job until your third paragraph. By the time an employer gets there, if they get there, they think you’ve applied to them as a last resort. Show them how REALLY excited you are to apply for the job. Make all of your words and ideas strong.

The idea of a cover letter is not just to summarize a resume, but to clarify it and add details you wouldn’t normally include in something as formal as a resume. Provide an example or two of some real world problems you solved and how you solved them. You’ve written some really good things in your cover letter, but it reads a bit like a collection of post-it notes put together in random order without any real flow or excitement to your cover letter.

Now for the good news: All of these problems are fixable. I happen to be in the business of writing letters for people and revising resumes to fit an expected format. If you need some help with this, I’ll be happy to assist you. Contact me through Yahoo Answers and I’ll be happy to provide you my contact information and some examples of some of what I have done.